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ESIM’s team of engineers and consultants has extensive experience in administrating, implementing, and integrating a variety of solutions that help organizations better manage their infrastructure. From the Network Operations Center, to the Service Desk, to the Server Support team, ESIM’s solutions help IT departments become more cost-effective and proactive in their day-to-day operations.

We can show you how to improve service levels, manage change, and quickly resolve incidents before they become problems.

Our services include:

 solutions
ck CA Services... implementation and integration of Service Desk, Spectrum NFM, eHealth, IT Client Manager (formerly Desktop and Server Management), and Network Systems Management (NSM). If you are interested in upgrading to the latest versions of any of these products, our experienced staff can assist you in that endeavor, as well. We also provide customized written documentation and knowledge transfer, along with ongoing support.
ck VMware... as a VMware Solution Provider, ESIM can help you reduce server sprawl and power consumption, while increasing your ability to manage your resources effectively, including Disaster Recovery. We provide installation support, configuration, and maintenance services.
ck Centerity... implementation of Centerity Monitor is the fastest way to begin proactively managing your infrastructure, and provides you with the quickest path to positive ROI. Our staff can have you up and running, with a window into the majority of your environment within a week’s time. ESIM provides implementation services, Level 1 and 2 Support (on site or remotely), and training.
ck Softlib... our staff can help you organize and index your Knowledge Library and enable you to begin providing faster incident resolution within days. ESIM provides implementation services, Level 1 and 2 Support (on site or remotely), and training. Our teams also provide integration services for iSolve and your ticketing and help desk solutions.
ck Managed Services Programs... ESIM can tailor programs to the needs of our clients, whether they be remote support operations or on site engagements for specific periods of time or project. We can build a program around your specific needs.
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